Return / Exchange Policy

If you are not satisfied with your order for any reason, offers a 7-day money back guarantee to start from the day you receive the product(s), only if the product(s) have not been used. If you wish to return the unused product(s), please note the shipping cost will not be reimbursed, and there will be a 15% restocking fee. Refund to the credit card used to pay for the order will be refunded 24-48 hours after receiving returned items to Roor Retail. Plus any delay time by purchaser financial institution. In Lieu of COVID-19, All returned orders are being delayed additional two weeks to ensure staff safety when handling returns.

Due to the nature of the product, Glass, Titanium, Ceramic or Quartz products are not covered under any warranty.

If you ordered the wrong bowl/nail size/etc... and would like to exchange for the correct product(s) please follow the instructions in the section below. Additional shipping charges will apply.

How to Start Exchange/Return Process

To begin the process, send the below required information by email to or copy and paste the information into our Online Contact Form.

  • Name:
  • Order #:
  • Mailing Address:
  • Reason for Return, or Exchange:

Product(s) will need to be returned at the expense of the buyer via UPS or Fedex (with tracking we are not liable/responsible if the package is damaged or lost during transit). Once you have shipped back the returned product(s) please also remember to provide us with the tracking number. When repackaging the returned product please use packing material that is sufficient to prevent damage (e.g. adequate box and enough bubble wrap). If product is to arrive damaged due to inadequate packaging, we are not liable/responsible and will not honor return policy. Upon receiving the product(s), Roor Retail quality control staff will inspect the product(s). All returned products must include the original packaging complete with all components and show no signs of wear or abuse; otherwise, the return package will either be refused or subject to additional restocking fees. Any used product will be refused buyer customer will need to arrange shipping label to pick up refused product returned at buyers expense.